Emoji sentiment flow
Interactive emoji-based review collection that makes leaving reviews fun, engaging, and guides customers to the right platform based on their satisfaction level.
What is emoji sentiment flow?
The Emoji Sentiment Flow feature allows customers to express their satisfaction through emoji reactions before leaving a detailed review. This creates a quick, engaging way for customers to provide feedback while intelligently routing them to the most appropriate platform.
Instead of asking customers to immediately write a review, we first ask them to select an emoji that represents their experience. This simple interaction increases engagement and helps you direct positive reviews to public platforms while gathering constructive feedback from less satisfied customers privately.
Emoji options
Excellent
Extremely satisfied customers → Public platforms
Satisfied
Happy customers → Public platforms
Neutral
Okay experience → Private feedback
Unsatisfied
Disappointed → Private feedback
Frustrated
Very unhappy → Direct to you
How it works
- 1
Customer sees emoji question
Your prompt page displays a question like "How was your experience?" with 5 emoji options
- 2
Customer selects emoji
They click the emoji that best represents their satisfaction level
- 3
Smart routing happens
Positive sentiments (Excellent/Satisfied) → Public review platforms like Google, Facebook
Negative sentiments (Neutral/Unsatisfied/Frustrated) → Private feedback form sent to you - 4
Customer completes their feedback
They're guided to the appropriate platform to share their full experience
Key benefits
Increases engagement
Fun, visual interface encourages more customers to participate
Protects your reputation
Negative feedback goes to you privately, not public platforms
Quick emotional feedback
Instantly gauge customer satisfaction levels
Lower barrier to entry
Starting with an emoji is easier than writing a full review
Mobile-friendly
Emojis are perfect for touch interfaces on phones
Customizable messages
Personalize all the questions and responses to match your brand
Perfect for
- •Restaurants wanting to gauge dining experience satisfaction
- •Service businesses collecting quick feedback after appointments
- •Retail stores making review collection more engaging and fun
- •Healthcare providers wanting to filter positive vs constructive feedback
- •Any business wanting to protect their online reputation while still collecting feedback
Customization options
You can customize every aspect of the emoji sentiment flow:
Main Question
E.g., "How was your dining experience?"
Feedback Messages
Custom prompts for each emoji level
Thank You Messages
Personalized appreciation for feedback
Popup Headers
Custom headers for feedback collection