Analytics & insights
Track performance metrics, gain actionable insights into your review collection efforts, and make data-driven decisions to optimize your review strategy.
What analytics do you get?
Analytics & Insights provide comprehensive data about your review collection performance. Track everything from completion rates and platform distribution to customer engagement patterns and timing optimization.
Understanding your review collection data helps you identify what's working, what needs improvement, and where to focus your efforts for maximum impact.
Key metrics tracked
Completion Rates
See how many customers complete reviews vs those who start but don't finish
Platform Distribution
Track which review platforms (Google, Facebook, etc.) receive the most reviews
Customer Engagement
Monitor how customers interact with your prompt pages and features
Timing Insights
Discover optimal times and days for sending review requests
Conversion Metrics
Track conversions from prompt page visits to completed reviews
Performance Trends
View trends over time to understand improvement or decline
How it works
- 1
Automatic data collection
System tracks all customer interactions with your prompt pages
- 2
Data analysis and processing
Analytics engine processes data to identify patterns and trends
- 3
Visual dashboard presentation
View insights through easy-to-understand charts and graphs
- 4
Actionable recommendations
Receive suggestions for improving your review collection strategy
Key benefits
Data-driven decisions
Make informed choices based on real performance data
Identify opportunities
Discover where you can improve review collection
Optimize performance
Continuously improve based on what works best
Track ROI
Measure return on investment for review collection efforts
Understand customers better
Learn how customers interact with your review process
Benchmark progress
Compare current performance against historical data
Example insights you might discover
Platform performance
"Google reviews have 2x higher completion rates than Facebook - focus more effort there"
Timing optimization
"Review requests sent within 24 hours get 40% higher response rates"
Content effectiveness
"Shorter questions have 25% higher completion rates than longer ones"
Feature usage
"Customers using AI assistance complete 30% more detailed reviews"
Perfect for
- •Data-driven businesses wanting to optimize every aspect of review collection
- •Marketing teams tracking campaign performance and ROI
- •Multi-location businesses comparing performance across locations
- •Growing businesses wanting to scale review collection effectively
- •Any business serious about improving their review collection strategy