Troubleshooting guide
Running into issues? Don't worry—most problems have simple solutions. Find quick fixes for common issues and get back to collecting great reviews.
Quick Solutions for Common Issues
Most technical issues can be resolved quickly with the right approach. Our troubleshooting guide covers the most common problems and provides step-by-step solutions to get you back on track.
Quick Search
Find solutions to your specific problems instantly
Step-by-Step
Clear, actionable solutions with detailed instructions
Expert Support
Get personalized help when you need it most
Key Features
Quick Issue Search
Find solutions to your specific problems with our searchable troubleshooting guide.
Step-by-Step Fixes
Clear, actionable solutions for the most common issues and technical problems.
Email Delivery Help
Resolve email delivery issues and improve your review request success rates.
QR Code Troubleshooting
Fix QR code scanning issues and ensure customers can easily access your prompt pages.
Contact Import Solutions
Resolve common problems when importing your customer database or contact lists.
Account & Setup Support
Get help with login issues, profile updates, and account configuration problems.
How It Works
Identify Your Issue
Use our search function or browse categories to find the specific problem you're experiencing.
Try Quick Fixes
Start with our most common solutions like refreshing your browser or checking settings.
Follow Step-by-Step Solutions
Work through our detailed troubleshooting steps specific to your issue category.
Contact Support if Needed
If the issue persists, contact our support team with the steps you've already tried.
Best Practices
Start with Happy Customers
Focus on customers who had positive experiences. They're more likely to leave glowing reviews and help troubleshoot issues.
Perfect Your Timing
Send review requests when the experience is fresh but not overwhelming - typically 1-3 days after service completion.
Personalize Every Request
Use specific details about each customer's experience in your review requests to improve response rates.
Keep Your Data Clean
Regularly update contact information and remove invalid email addresses to maintain high deliverability rates.