Question 1

How long does it take to set up Prompt Reviews?

Accepted Answer

Most businesses are fully set up and collecting their first reviews within 30 minutes. The basic setup takes about 5 minutes, and creating your first prompt page takes another 10 minutes.

Question 2

Do I need technical skills to use Prompt Reviews?

Accepted Answer

No technical skills required! The interface is intuitive, and our AI assistant helps you create content automatically. If you can use email and social media, you can use Prompt Reviews.

Question 3

What information do I need to get started?

Accepted Answer

You'll need your business name, address, phone number, and website. Having a customer contact list ready helps you start faster, but you can also add contacts manually or collect them via QR codes.

Question 4

How much does Prompt Reviews cost?

Accepted Answer

Prompt Reviews starts at $15/month ($153/year) for the Grower plan. We offer Builder ($35/month or $357/year) and Maven ($100/month or $1,020/year) plans. Save 15% with annual billing on any plan!

Question 5

Is there a free trial available?

Accepted Answer

Yes, we offer a free trial so you can experience how Prompt Reviews works for your business before committing to a paid plan.

Question 6

Can I change my plan at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Question 7

How do I create my first Prompt Page?

Accepted Answer

First, note that a Universal Prompt Page is automatically created for all accounts! To create additional prompt pages, go to the "Get Reviews" menu and select "Prompt Pages". You'll see tabs for Individual, Public, or Locations (Maven plan only). Choose the right tab based on your needs, then click to create and select your page type.

Question 8

What exactly is a prompt page?

Accepted Answer

A prompt page is a personalized review request page you create for specific situations, customers, or services. It's designed to make leaving reviews easy and engaging for your customers.

Question 9

How many prompt pages can I create?

Accepted Answer

The Grower plan includes 3 custom prompt pages, Builder includes 50 prompt pages, and Maven includes 500 prompt pages. You can create different pages for various services, employees, or customer types.

Question 10

How do customers access my prompt pages?

Accepted Answer

Customers can access prompt pages through direct links (email/text), QR codes, NFC tags, or embedded buttons on your website. Each page has a unique URL you can share anywhere.

Question 11

How do I import my existing customer list?

Accepted Answer

You can import contacts via CSV file upload. We support most formats and automatically detect duplicates. The import process takes just 2-5 minutes.

Question 12

Can I segment my contacts into different groups?

Accepted Answer

Yes! You can organize contacts using tags, custom fields, and groups. This allows you to send targeted review requests to specific customer segments.

Question 13

Can I send review requests via SMS?

Accepted Answer

Yes, you can send review requests via SMS if you have phone numbers. SMS often has higher open rates and faster responses than email.

Question 14

Which plans include Google Business Profile integration?

Accepted Answer

Google Business Profile integration is available on Builder ($35/month) and Maven ($100/month) plans.

Question 15

What can I do with Google Business Profile integration?

Accepted Answer

Manage reviews, respond to customers, create Google Posts, import existing reviews, and manage multiple locations - all from your Prompt Reviews dashboard.

Question 16

Is it safe to connect my Google account?

Accepted Answer

Yes! We use OAuth 2.0 for secure authentication. We never see or store your Google password, and you can revoke access at any time.

Question 17

How does AI help with review collection?

Accepted Answer

AI analyzes your business to create personalized review requests, suggests optimal timing, helps customers write better reviews, and identifies feedback patterns.

Question 18

Will AI-generated content sound robotic?

Accepted Answer

No! Our AI creates natural, conversational content that matches your brand voice. You can always edit suggestions to add your personal touch.

Question 19

Can AI write fake reviews?

Accepted Answer

No, we never write fake reviews. AI helps customers express genuine experiences better, but customers always write their own authentic reviews.

Question 20

How do I get started with the PromptReviews API?

Accepted Answer

Generate API keys in your dashboard under Settings > API Keys. Make a test request to /api/auth/me to verify authentication is working properly.

Question 21

What authentication methods do you support?

Accepted Answer

We support API key authentication (server-to-server) and OAuth 2.0 (user-facing apps). Send API keys in the Authorization header as "Bearer YOUR_API_KEY".

Question 22

Can I display reviews on my website using the API?

Accepted Answer

Yes! Use our public review APIs to fetch and display reviews without authentication. Filter by rating, date, or other criteria for custom displays.

Question 23

What are review widgets?

Accepted Answer

Review widgets are embeddable displays that showcase your best reviews on your website. They update automatically as new reviews come in, providing social proof to visitors.

Question 24

How do I install a widget on my website?

Accepted Answer

We provide a simple embed code that you copy and paste into your website HTML. No coding knowledge required - it works like embedding a YouTube video.

Question 25

Can I customize the widget appearance?

Accepted Answer

Yes! You can customize colors, layout (grid, carousel, list), size, which reviews to display, and more. The widget can match your website design perfectly.

Question 26

What metrics can I track?

Accepted Answer

Track review volume, average ratings, response rates, prompt page conversion rates, platform distribution, sentiment trends, and more to optimize your strategy.

Question 27

Can I see which prompt pages perform best?

Accepted Answer

Yes! Each prompt page has detailed analytics showing views, clicks, conversion rates, and reviews generated. This helps identify your most effective pages.

Question 28

Can I export analytics reports?

Accepted Answer

Yes, you can export analytics data in CSV format for deeper analysis or presentations. Create custom date ranges and filter by specific metrics.

Question 29

What's the best time to request reviews?

Accepted Answer

The optimal time is 1-3 days after service completion when the experience is fresh but the customer isn't overwhelmed. For products, wait 1-2 weeks after delivery.

Question 30

What's the Double-Dip strategy?

Accepted Answer

The Double-Dip strategy involves first asking for feedback privately, then requesting public reviews from satisfied customers. This helps catch issues before they become negative public reviews.

Question 31

How do I encourage photo and video reviews?

Accepted Answer

Use dedicated photo/video prompt pages, show examples of great visual reviews, and explain how photos help other customers. Visual reviews get more engagement.

Question 32

What browsers are supported?

Accepted Answer

Prompt Reviews works on all modern browsers including Chrome, Firefox, Safari, and Edge. Use the latest version for the best experience.

Question 33

Is my data secure?

Accepted Answer

Yes! We use industry-standard encryption and security practices. Your data is never shared with third parties and you can export it anytime.

Question 34

What if I need help?

Accepted Answer

Check our troubleshooting guide first, then contact our support team through our contact form at promptreviews.app/contact. We typically respond within 24 hours.

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